• Skyray Ventures
Client Success Manager
Join a team of operators, strategists, and builders working across 15+ ventures in technology, media, and marketing. We move fast, think big, and build to last.
Role Overview
We are looking for a confident, client-facing Client Success Manager to own all client relationships from
onboarding through retention. You will be the primary point of contact for every client — running onboarding calls,
presenting strategies, leading weekly check-ins, and ensuring results are delivered. This is not a support role. You
are a strategic partner to clients and the bridge between them and the delivery team.
Responsibilities
- Run all client onboarding calls — present the strategy plan confidently and set the tone for the relationship
- Lead weekly strategy calls — prepare agendas, present performance data, identify opportunities
- Own all client communication via Slack — proactive, responsive, professional
- Coordinate with the fulfilment team to ensure delivery is on time and on brief
- Monitor client performance and flag risks before they become churn
- Identify and execute upsell opportunities at the right moment
- Use Claude and AI tools to build strategies, content plans, hooks, scripts, and reports
- Build client relationships strong enough that referrals happen naturally
Requirements
- Run all client onboarding calls — present the strategy plan confidently and set the tone for the relationship
- Strong, confident camera presence on video calls
- Minimum 2 years client-facing experience at a marketing or content agency
- Deep understanding of short-form video — TikTok, Instagram Reels, YouTube Shorts
- Expert-level Claude or ChatGPT usage in daily work — this will be tested
- Proven track record managing multiple client accounts simultaneously
- Proactive communicator — brings updates before clients ask
- Comfortable presenting data and strategies confidently on Zoom
Nice To Have
- Experience working with YouTubers, podcasters, or personal brands
- Background in content strategy, copywriting, or scriptwriting
- Understanding of platform algorithms and content distribution
How to Apply
Send your CV and a short Loom video (2-3 mins) introducing yourself and walking us through one client relationship you are proud of. Applications without a Loom will not be reviewed
Pre-screening Question(s):
- How many years of work experience do you have with Global Client Management?
- Do you have experience leading onboarding calls with clients?
- Do you have experience building structured 90–180 day content roadmaps?
- Experience writing short-form scripts and viral hooks?